Privacy Policy

Data Controller

Rmbs Properties
8900-018 Vila Nova de Cacela, Algarve – Portugal
Tel.: +351 910 859 434
Email: [info@rmbsproperties.com](mailto:info@rmbsproperties.com)

Rmbs Properties is committed to protecting the privacy and personal data of its clients, website visitors, suppliers, and business partners, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR) and applicable Portuguese legislation.

1. Personal Data We Collect

We may collect and process the following categories of personal data:

• Identification data (name)
• Contact data (email address, telephone/mobile number, postal address)
• Tax and billing information where required by law
• Information voluntarily provided through contact forms, emails, telephone calls, or other communications
• Property-related information necessary to provide our services
• Technical data relating to website usage, including IP address, browser type, device information, date and time of access, pages visited, and security logs

2. How We Collect Personal Data

Personal data may be collected:

• Directly from you through website forms
• Through email, telephone, or other communications
• During the provision of services
• Automatically through the operation and security of our website

3. Purposes of Processing and Legal Bases

Rmbs Properties processes personal data only where a valid legal basis exists under Article 6 GDPR.

Purpose: Responding to enquiries and information requests
Legal Basis: Article 6(1)(b) GDPR – taking steps at the request of the data subject prior to entering into a contract

Purpose: Provision of property management, rental, real estate, or related services
Legal Basis: Article 6(1)(b) GDPR – performance of a contract

Purpose: Billing, accounting, and tax compliance
Legal Basis: Article 6(1)(c) GDPR – compliance with legal obligations

Purpose: Website security, fraud prevention, and system administration
Legal Basis: Article 6(1)(f) GDPR – legitimate interests

Purpose: Management of complaints and legal claims
Legal Basis: Article 6(1)(f) GDPR – legitimate interests and Article 6(1)(c) where legal obligations apply

Purpose: Marketing communications (where applicable)
Legal Basis: Consent under Article 6(1)(a) GDPR or legitimate interests where permitted by law

4. Contact Forms

When you submit a contact form through our website, your personal data will be processed solely for the purpose of responding to your request and providing the information or services requested.

By submitting a contact form, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.

5. Communication of Personal Data

Personal data may be shared with:

• Public authorities where required by law
• Accountants, auditors, legal advisers, and other professional service providers
• IT, hosting, cloud storage, website maintenance, and communication service providers
• Other subcontractors whose services are necessary for the provision of our services

Whenever third parties process personal data on our behalf, they do so under written agreements and are required to implement appropriate technical and organisational measures to safeguard personal data.

6. International Data Transfers

As a rule, personal data is stored and processed within the European Economic Area (EEA).

Where personal data is transferred outside the EEA, Rmbs Properties will ensure that appropriate safeguards are implemented in accordance with Chapter V of the GDPR, including the use of Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.

7. Retention Periods

Personal data will only be retained for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

Indicative retention periods include:

• Contact form enquiries: up to 12 months after the last interaction
• Client records: for the duration of the contractual relationship and applicable limitation periods
• Accounting and tax records: 10 years or such period as required by Portuguese law
• Legal claims and complaints: until the applicable limitation period expires

At the end of the applicable retention period, personal data will be securely deleted or anonymised.

8. Website Security and Technical Data

When visiting our website, technical information may be automatically collected for security, maintenance, and operational purposes.

This may include:

• IP address
• Browser type and version
• Device information
• Operating system
• Access dates and times
• Visited pages
• Security and error logs

Such processing is based on our legitimate interest in maintaining the security, integrity, and functionality of our website.

9. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website usage, and enhance user experience.

Where legally required, cookies that are not strictly necessary will only be placed following the user’s consent.

Further information regarding cookies is provided in a separate Cookie Policy page.

10. Security Measures

Rmbs Properties implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Access to personal data is restricted to authorised personnel and service providers who require access for legitimate business purposes.

Despite these measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Subject Rights

Under the GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Request erasure of your personal data
• Restrict processing
• Object to processing
• Receive your data in a portable format where applicable
• Withdraw consent at any time where processing is based on consent
• Not be subject solely to automated decision-making or profiling
• Be informed of personal data breaches where required by law

To exercise your rights, please contact us using the details provided below.

12. Complaints

If you believe that your personal data is being processed unlawfully, you may submit a complaint to:

Comissão Nacional de Proteção de Dados (CNPD)

Website: [www.cnpd.pt](http://www.cnpd.pt)

You may also contact us directly so that we can attempt to resolve your concerns.

13. Privacy Contact

For questions relating to this Privacy Policy or the processing of personal data, please contact:

Ramiro Sol
Rmbs Properties
8900-018 Vila Nova de Cacela, Algarve – Portugal
Tel.: +351 910 859 434
Email: [info@rmbsproperties.com](mailto:info@rmbsproperties.com)

14. Changes to this Privacy Policy

Rmbs Properties reserves the right to amend or update this Privacy Policy at any time. Any changes will be published on this page and will take effect immediately upon publication.